7.3.  Student Rights and Responsibilities

7.3.1.1 | Student Rights

Every student has the right to:

  • Receive access and opportunities to develop and apply their knowledge through instruction, learning, research, and community service activities;
  • Receive guidance from lecturers and academic advisers;
  • Expect high-quality academic support services;
  • Engage in co-curricular and extracurricular activities;
  • Express their opinions constructively in comments or
    complaints, in accordance with social and ethical guidelines;
  • Review their educational records (admission materials, transcripts and other information on individual academic progress, documentation on disciplinary action, counselings, written complaints, and the official correspondence relating to these items) by submitting a written request to the relevant department.

7.3.1.2 | Student Responsibility

Every student has a responsibility to:

  • Uphold the Indonesian law and the tenets of their faith;
  • Demonstrate an exceptional moral code;
  • Practice the principles of academic integrity (not cheating in any form, engaging deceptive fabrication, plagiarism, or violation of copyright laws);
  • Respect personal differences relating to ethnic or national origins, religious affiliation, gender, sexual orientation, and disabilities;
  • Uphold the ethos of scientific, scholarly investigation demonstrating open, universal, objective, critical, and balanced analysis;
  • Observe the institutional code of ethics;

• Abstain from inappropriate personal relationships with lecturers, professors, and other college officials.

7.3.2.1 | Honour Principles

Each student is required to uphold academic freedom by practising, maintaining and improving the scientific, technological, literary, and artistic fields through committed engagement in research, discussion and dissemination of information in a responsible manner. All these practices are to be conducted in accordance with the aspiration for increased knowledge, adhering to the following principles:

  • Honesty and integrity in all academic and co-curricular work;
  • Respect for the work and opinions of others;
  • Value for the benefit of the community and the world at large.

7.3.2.2 | Student University Relationship

Each student is expected to:

  • Maintain the University’s positive reputation;
  • Obey all of the University and faculty rules and regulations
  • Actively maintain the University facilities, campus cleanliness, and the harmony among the civitas academia;
  • Seek the necessary approval from the SU Rector, Vice Rector or Dean if planning an activity on behalf of the College or University.

7.3.2.3 | Student – Interrelationship

Each student must contribute to developing a healthy and thriving academic community among students by following these important tenets:

  • Respecting the principle of academic freedom;
  • Contributing to the University’s commitment to the

community by actively participating in and initiating efforts to build, maintain, and develop social and cultural campus life.

7.3.2.4 | Responsibilities to the Institution

All students are expected to:

  • Strive to uphold the University’s vision, mission, values, and reputation as well as national culture and identity;
  • Comply with the University policies, rules and regulations;
  • Maintain the proper use of the University facilities and infrastructure;
  • Participate in a comprehensive student experience.

7.3.2.5 | Personal Responsibility

All students must:

  • Pursue academic mastery in a program of study, based on the University’s academic standards, values, and regulations;
  • Exhibit professional, ethical and responsible behaviour on campus;
  • Uphold personal integrity and respect the integrity and rights of others;
  • Respect individual differences relating to ethnic or national origins, skin color, religious beliefs, gender, age, sexual preferences, and disability;
  • Refrain from engaging in any form of criminal activity;
  • Avoid inappropriate behaviour, including using drugs or alcohol;
  • Be punctual.

7.3.2.6 | Student Records

All students must:

  • Pursue academic mastery in a program of study, based on the University’s academic standards, values, and regulations;
  • Exhibit professional, ethical and responsible behavior on campus;
  • Uphold personal integrity and respect the integrity and rights of others;
  • Respect individual differences relating to ethnic or national origins, skin color, religious beliefs, gender, age, sexual preferences, and disability;
  • Refrain from engaging in any form of criminal activity;
  • Avoid inappropriate behaviour, including using drugs or alcohol;
  • Be punctual.

7.3.2.7 | Student Grievances

Sampoerna University is committed to fostering an educational environment that promotes the highest level of learning and moral character development of their students. To support this commitment, SU strives to ensure all students are treated equitably and in accordance with University policies. Should a case arise in which a student believes that an SU officer or lecturer has not acted in accordance with its policies, the student should first seek to resolve the issue informally with the respective individuals. If these informal procedures prove unsatisfactory, the student may file a formal complaint to seek resolution.

Definition

A formal student complaint at SU may be filed when a student can demonstrate that the University has not upheld its policies. Some SU policies contain formal appeal and/or grievance procedures. As such, formal complaint procedures are not intended to bypass these established, official appeal processes (e.g. admission decisions, grade appeals, conduct sanctions).

Formal complaints should be pursued as a final option when informal resolution strategies have been unsuccessful. Formal complaints must be filed in a timely manner, submitted in writing, through designated communication channels, and in accordance with college policies and procedures. For a student complaint, grievance, or appeal to be considered a formal student complaint, it must meet the following criteria:

  • The complaint, grievance, or appeal alleges a violation of official SU policy; or
  • The complaint, grievance, or appeal is governed by an official SU policy; and
  • The complaint, grievance, or appeal has been unsuccessfully resolved through informal resolution strategies; and
  • The complaint, grievance, or appeal has been communicated in writing and states explicitly that a formal complaint is being filed (e.g., letter, memo, email).

The following outlines complaint procedures at SU.

Procedures Complaints Based on an Official University Policy Most student complaints are governed by official university policies. Students filing a complaint related to an official policy, as shown below, should refer to the procedures and expectations as outlined in the relevant policy statement for appeal and/or grievance procedures.

Types of Student Appeals:

  1. Admission Decisions

Any candidate dissatisfied with an admission decision may request an explanation from the Admission Office. In the case that the issue cannot be resolved by direct inquiry, the applicant can make an appeal for a decision review by the Admission Committee, which has the responsibility of reviewing applications with extenuating or special circumstances and the authority to grant admissions to applicants who have strong merit but do not meet all prescribed requirements, as stated in the Admission Policy.

  1. Grade Appeals

Any student who strongly feels that they have been given an unfair grade may appeal the grade through the following procedure:

  1. An academic appeal is a formal request brought by a student to change a grade, or to challenge a penalty imposed for violation of standards of academic integrity, such as plagiarism or cheating.
  2. A request to change a grade or to challenge a penalty must be made within six months of the action. A grade may only be changed by the course instructor (or by the Dean in the absence of the course instructor) or by an Academic Appeals Committee convened by the Vice Rector for Academic Affairs.

 

Chain of Command

Non-Academic Informal Resolutions Academic Informal Resolutions
Student Success Manager Academic Advisor
Student Counselor Student Counselor
Head of Study Program Head of Study Program
Head of Study Affairs Head of Study Affairs
Dean Dean
Vice Rector for Student Success Vice Rector for Academic Affairs
  • An academic appeal will be considered if there is evidence that one or more of the following conditions exist:
  • An error in calculation of the grade;
  • A significant deviation from the syllabus;
  • Academically disparate treatment of a student; or
  • Any inappropriate penalty imposed for an academic integrity violation.
  • An appeal will not be considered because of general

Dissatisfaction with a grade, penalty, or outcome of a course, or because of disagreement with the instructor’s professional judgment of the quality of the student’s work and performance.

  1. Conduct Sanctions

Anyone aware that a violation of the Code of Ethics has occurred has the obligation to report the occurrence to the appropriate Dean. However, when a student is dissatisfied with the decision, they can appeal that decision once by sending a written appeal to the appropriate Vice Rector (for Academic Affairs, Student Affairs, or Administrative Affairs) along with supporting evidence.

The Vice Rector will make a determination or refer the matter to an appointed Adjudication Task Force. The complete procedure for appeals is documented in the Academic Policy Manual. For complaints relating to University policies in which appeal and/or grievance procedures are not prescribed, the following guidelines must be followed.

Informal Resolution A student who can demonstrate that he or she has been subject to a lack of adherence to University policy or procedure by University personnel must first seek to resolve the issue directly with the respective SU representative (e.g. staff member, faculty member, administrator). If a satisfactory resolution cannot be reached between the student and University representative, or if extenuating circumstances prevent direct communication between the student and the relevant University representative, the student should follow the appropriate chain of command. If, after diligent communication through the chain of command, a satisfactory resolution cannot be reached, a formal complaint may be filed following the procedures as outlined below.

 

Formal Complaints

Students may file a formal, written complaint after informal strategies have not reached a satisfactory resolution. These formal complaints can be submitted in writing to the Quality Assurance Officer, Sampoerna University, L’Avenue Campus, Jln. Raya Pasar Minggu Kav. 16, Pancoran, Jakarta 12780 or by email to quality@sampoernauniversity.ac.id.  Formal complaints must be filed within 30 college business days of the college action creating the student’s concern. Upon submission, the formal, written complaint will be routed to the appropriate divisional administrator for review. Upon receipt of the complaint, the administrator has 20 college business days to respond.

For complaints filed between semesters, additional response times may be necessary to allow for availability of the relevant parties. When additional time is necessary, students will be advised in writing of the estimated time for a response within the 20 college business days of receipt of the complaint. The Quality Assurance Officer is responsible for maintaining all records of formal student complaints.

7.3.2.8 | Academic And Disciplinary Sanctions

The implementation of any academic sanction must be authorized by a Rector’s Decree, after receiving a recommendation from the relevant Dean, and/or consideration by an appointed Adjudication Task Force. A termination of study will be executed if the criteria for this penalty are met. Other academic sanctions may be imposed if it is deemed that a student has engaged in any forbidden activities such as:

  1. Falsifying a signature related to the courses, study plan (KRS), transcript (KHS), certificate, or other falsification of academic documents. This is punishable by suspension of one semester. This suspension period will be included in the student’s maximum duration of study.
  2. Cheating on an exam, lack of discipline, assisting friends in cheating, or disrupting an exam is sanctionable by cancelling the score of the related exam.
  3. Offering gratuities to lecturers or employees in any form to unfairly alter a score. This is punishable by suspension of the following semester. This suspension must be part of the student’s study period.
  4. Submitting work done by others such as proposals, thesis, final project etc. This is punishable by the cancellation of the score and suspension for one semester. This suspension must be part of the student’s study period.
  5. Plagiarism of any kind (thesis, final project, written papers, etc.) or falsifying data. The punishment for this violation is the cancellation of the relevant degree or certificate.
  6. Violations of the code of ethics outside the academic field are subject to student sanctions according to the University’s regulations.